Yes! Just Gotta Dive (JGD) sends all customers a satisfaction survey after they have booked a scuba package, dive trip, scuba diving course or non-diving tour; you will receive an email with this survey data when it is received back from the customer.
You can respond to a customer’s review and rating for your marketplace shop listing, travel packages, liveaboards, dives, training courses, and tours by following these steps: First, navigate to the details page for your listing item.
Yes! Customers can write a review and rate your business; they may provide your business with a general rating or may rate your company on location, quality, equipment, boat and dive shop, safety, service, value, and experience.
It depends on the cancellation policies that you set forth for your business. If you allow such cancellations, you simply confirm the customer's intent to cancel and update the status of the thier order to cancelled.
You must use the customer contact and billing information from the marketplace order to arrange for payment with the customer; the payment methods accepted are determined by you and must be set upfront in your company's payment policies.
Each marketplace order will contain a list of items booked by the customer including the quantity, price, and order total; the lead traveler details including name, gender, birthdate, languages, contact information and special requests; diver specifics such as diver credentials and dive interests
You can access your marketplace orders at anytime using the following steps: Login to your account, click the "My Account" link at the top right, then select the "My Business Orders" tab. You can use the search box to limit your orders by status, date, or keywords.
