getting started

Yes! Customers can write a review and rate your business; they may provide your business with a general rating or may rate your company on location, quality, equipment, boat and dive shop, safety, service, value, and experience.

It depends on the exchange/refund/cancellation policies that you set forth for your business.  

It depends on the cancellation policies that you set forth for your business.  If you allow such cancellations, you simply confirm the customer's intent to cancel and update the status of the thier order to cancelled.

After you have received payment from the customer, you must update the order status to “Completed”.  

You must use the customer contact and billing information from the marketplace order to arrange for payment with the customer; the payment methods accepted are determined by you and must be set upfront in your company's payment policies.

Each marketplace order will contain a list of items booked by the customer including the quantity, price, and order total; the lead traveler details including name, gender, birthdate, languages, contact information and special requests; diver specifics such as diver credentials and dive interests

You can access your marketplace orders at anytime using the following steps:  Login to your account, click the "My Account" link at the top right, then select the "My Business Orders" tab.  You can use the search box to limit your orders by status, date, or keywords.

We require a small referral fee for each item booked through Just Gotta Dive.  This percentage varies by plan and is based off of each item's sales price.

You should notify the customer immediately to let them know that you are unable to fulfill their order. Use the following steps to notify the customer and cancel the order: Login to your account, click on the “My Account” link at the top right, then select the “My Business Orders” tab.

You will automatically be notified via email that you have a new pending marketplace order immediately after you pay the invoice with our referral fee.